“The cost of complexity isn’t offset by what you can charge.  Complexity creates opportunities for you to fail your customer” - Gerand Arpey

“One of the advantages, but also criticisms, of ERP systems is that they impose a standardized way of conducting business processes” - Marianne Bradford

“There is no direct relationship between a company size and the complexity of its (ERP) software requirements” - Steven Scott Phillips

“The advantage of the incremental approach is that the company can get feedback on the implementation and how it is received and possibly fin tune the implementation strategy” - Alexis

“If you’re using a waterfall model, forgetting something can be a costly mistake.  You don’t find out until you get down to a system testing that one of the requirements

“Adaptive approaches are good when your requirements are uncertain or volatile” - Agile Software Development

“Not all process-integration problems are technical and not all about IT.  Integrating computer systems is not the same as integrating the business” - Howard Smith and Peter Fingar

“A key aspect of enriching mental models is bringing assumptions to light.  People’s assumptions are their blind spots” - Ross Dawson

“The cost of control obviously should not exceed the cost of inaccuracies” - Thomas Wallace & Michael Kremzar

“Making the effort to understand your customer’s expectations can save a lot of friction and extra work” - Steve McConnell

“Testing is the only way to ensure that you have satisfied all of the requirements for accurate data” - O'Sullivan, Rico, and Goldensohn

“Organizations with broken systems typically suffer from broken business processes and vice versa" - Phil Simon

"Rules always cost the business something.  This cost must be balanced against business risks” - Ronald Ross

"To maximize a revenue-supporting process is illogical as it will take effort away from revenue-generating business processes” - Bill Curtis