Our aim is to provide a complete solution that’s easy to use. Because SmartB was initially built on the OpenERP platform, and we use Phyton and JavaScript as our core programming language, it means, that our system is world class.

Hence, while we are able to provide a highly customisable solution (even at an enterprise level) and it would not damage your wallet. Combined with the operational experiences that our consultant has, we focus a lot on the operational flow of your business which will ensure that all activities within the process are captured.

Typical setup times vary based on a number of factors, such as any current systems you’re migrating from, current state of your operations and what specific features of SmartB you will use. Our team will work with you to identify what needs to be done, and assist you as you setup.

Typical setup time is about 2-3 months. This can be longer if you are a large enterprise or depending on what you need to do with your team to get up and running.

This would vary on a case by case basis.

We’ve have had customers who uses just the inventory module and the set up fee was RM15,000 only. We also have manufacturing customers who had a much larger scope and that set up fee was more than RM300,000.

Yes, the online training is completely free. However, there is a separate training fee for classroom training.

All initial work is calculated based on labour fee of RM2000 per day. The number of days would vary pending on the work required. This would vary for international clients.

Yes, as our system is on cloud, as long as you have internet and is able to access our system, we will support you remotely.

We do not offer a free trial. We did a few years ago and quickly learned that it did not help us focus on the people who are really serious about evaluating a solution. When you signup, you gain access to the full on-boarding process and resources of a dedicated support team and account advocate. The team works with you directly to get you setup and running. We offer a 30-day money back guarantee that if you decide in the first 30 days that SmartB is not for you, you get your money back.

Yes. You can create as many companies and warehouses as you want. SmartB lets you:

– Use different locations for shipping and returns management.

– Create and receive inventory transfers between warehouses.

However, there are additional fees for these options.

Getting started with SmartB is easy. Once you’ve reviewed the prices, we required a deposit. We will also required all the required information from you so that we can get started. Typically, this involves the documents that you need to digitize and etc. Our consultants will also meet up with you to varify the processes one more time before everything gets kicke off.

Pending on when these are done, and pending on any existing projects happening at that point in time, the starting time may vary.

We’re not fans of making things complicated, and that includes pricing. Here’s a simple list of the associated costs when using SmartB.

– SmartB charges per user account, with plans starting at RM399 per month. View the plans to view options.

– The cost of any hardware such as printers, scanners and mobile devices. We do have our regular vendors but you’re welcome to find your own if you need your own devices. Having said that, if the device requires additional work to integrate, there will be a fee associated to it as well.

– Additional users over the allotted users in your plan, each additional user is RM70 per month (pending on your package). For example, if you’re subscribed to Starter Plan, which includes 10 users and you add a 11th user, the price will be RM869 (RM70 per month per additional user).

– You can have as many transactions as you want at no additional cost.

– You can have as many internal locations (as long as they are in the same physical address) as you want at no additional cost.

– You can process as many orders as you want at no additional cost.

– Each additional warehouse is RM200 per month.

– Each additional registered company is RM200 per month.

– There is a setup fee for setting up the system, migrating existing data and training, as we dedicate additional resources for these types of activities.

Yes. The SmartB solutions team can work with you to determine and plan a more extensive implementation approach, with the option of online training and on-site facility setup and training. To understand more of those options and to see what could work for you, please call us for details. Our contact can be found here.

For now, the minimum contract period is 12 months. We may reduce this in the future. Stay tuned.

No, all subscription is based on 12 months basis.