Note: The terms and conditions may change from time to time. Make sure to check your Service Agreement.
Frequently Asked Questions
How does SmartB Compared to Other Providers?
Hence, while we are able to provide a highly customisable solution (even at an enterprise level) and it would not damage your wallet. Combined with the operational experiences that our consultant has, we focus a lot on the operational flow of your business which will ensure that all activities within the process are captured.
How Long Does It Take To Setup SmartB?
Typical setup times vary based on a number of factors, such as any current systems you’re migrating from, current state of your operations and what specific features of SmartB you will use. Our team will work with you to identify what needs to be done, and assist you as you setup.
Typical setup time is about 2-3 months. This can be longer if you are a large enterprise or depending on what you need to do with your team to get up and running.
How Much is the Initial Set Up Fee for Custom Package?
This would vary on a case by case basis.
We’ve have had customers who uses just the inventory module and the set up fee was RM25,000 only. We also have manufacturing customers who had a much larger scope and that set up fee was more than RM300,000.
Is Training Included in the Subscription?
Yes, please see the packages individually.
How Do You Usually Calculate the Set Up Fees?
All initial work is calculated based on labour fee of RM2000 per day. The number of days would vary pending on the work required. This would vary for international clients.
Can SmartB Support International Customers?
Yes, as our system is on cloud, as long as you have internet and is able to access our system, we will support you remotely.
Can I Manage Multiple Companies and Warehouses?
Yes. You can create as many companies and warehouses as you want. SmartB lets you:
– Use different locations for shipping and returns management.
– Create and receive inventory transfers between warehouses.
However, there are additional fees for these options.
What Is The Setup Process?
Getting started with SmartB is easy. Once you’ve reviewed the prices, we required a deposit. We will also required all the required information from you so that we can get started. Typically, this involves the documents that you need to digitize and etc. Our consultants will also meet up with you to varify the processes one more time before everything gets kicke off.
Pending on when these are done, and pending on any existing projects happening at that point in time, the starting time may vary.
Do You Provide Onsite Training & Setup?
Yes. The SmartB solutions team can work with you to determine and plan a more extensive implementation approach, with the option of online training and on-site facility setup and training. To understand more of those options and to see what could work for you, please call us for details. Our contact can be found here.
Can I Cancel the Subscription Half Way Through the Contract?
No, all subscription is based on duration of the contract and they must be fulfilled.
Do You Offer a Free Trial?
We do not offer a free trial. We did a few years ago and quickly learned that it did not help us focus on the people who are really serious about evaluating a solution. When you signup, you gain access to the full on-boarding process and resources of a dedicated support team and account advocate. The team works with you directly to get you setup and running.
You have more questions? I'm sure you do. Request a call back and we can meet you for a 30 min demo.