In the event you need help from the SmartB Team, please make sure you set up a remote access from your desktop so that we can access your station remotely. The software that we use may change occasionally due to licensing agreements.
For now, please use this:
Lite Usage
https://www.aeroadmin.com/en/howto.html
Heavier Usage
https://anydesk.com/en/downloads
Once you’ve installed it, please send us the access code.