Robotic process automation (RPA) is a tool that relies on the use of software with artificial intelligence (AI) capabilities to handle high-volume, repeatable tasks that is usually required by humans to perform. These tasks can include data migration, manual system integration, routine system updates, queries, process calculations and maintenance of records & transactions.

Essentially, RPA is a computer robot (or short for ‘Bot’).

In other words, RPA is a software that can help replicate what a human would do on his/her computer. RPA can very easily work on administrative tasks that are repeatable in nature and. typically, work that involves the use of multiple softwares/systems. Examples of what RPA can do includes:

  • Logging into applications or websites
  • Entering data into software that is taken from MS Excel
  • Performing calculations
  • Transferring of data between other softwares and systems
  • Logging out of applications
  • Screen scraping (see below)

These are just some of the examples of how you can use RPA.

* For those of you who are new to the term Screen Scraping, this is the process of collecting any screen displayed data (either from a modern or legacy application) so that the data can be displayed by a more modern user interface.

Video Source: Deloitte – Consulting Firm.

Your Digital Transformation

RPA is probably one of the few robotic implementation in your organisation (if this you have not already done so) which you can deploy easily. In fact, you can already use in for:

  • Customer service: RPA can improve a company’s customer service by automating contact center tasks, including verifying e-signatures, uploading scanned documents and verifying information for automatic approvals or rejections.
  • Accounting: Organizations uses RPA for general accounting, operational accounting, transactional reporting and budgeting.
  • Reporting: RPA can easily churn out standard reports on a regular basis.
  • Financial services: The financial sector can use RPA for managing audit requests, foreign exchange payments, automating account openings (and closings), and processing insurance claims.
  • Healthcare: Medical centres can use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.
  • Human resources: RPA can automate routine HR tasks, including onboarding and offboarding, updating employee information and timesheet submission processes.
  • Supply chain management: RPA can be used for procurement, automating order processing and payments, monitoring inventory levels and tracking shipments.

These are just same simple ideas to illustrate the benefit. In the end, you just need to remember that a RPA is here to help you reduce or remove any repeatative tasks. And when you start automating your processes, you can see returns like:

  • Enabling better customer service
  • Ensuring business operations and processes comply with regulations and standards
  • Allowing processes to be completed much more rapidly
  • Providing improved efficiency by digitizing and auditing process data
  • Creating cost savings for manual and repetitive tasks
  • Enabling employees to be more productive


This is just the tip of the iceberg as RPA, although not new, it only now beginning to enter the SMEs market as the cost of implementation is becoming more affordable (contact us here to find out more).

Also, with the combination of technology and software, we see a strong synergistic effect. With that, here is how SmartB is implementing Robotic Process Automation.

Demo Video

In case you want to know more, here’s a demo video shared by IBM.


Video Source: IBM

SmartB and Robotic Process Automation

As SmartB is now an official IBM partner for RPA, we will also be working closely with IBM to creating more practical tools for the SMEs and on finding ways to integrate your work within the ERP environment.

Immediate use of RPA alongside ERP includes:

  • Collecting bank statements from online bank accounts into a business software
  • Collecting logistics data into and entering them into inventory system
  • Collecting data from your emails and importing them into your accounting softwares
  • Business migration
  • Synchronisation of multiple business softwares without the use of APIs


If you have any queries on the use of ERP, make sure to contact us for a complementary consultant.